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Delivery & Returns

Delivery

  1. Paypal will give the exact shipping cost of your purchase once you have entered your shipping address.
  2. The products will be dispatched upon receipt of payment for the relevant order. Delivery of the products will be made to the address stated in your Order.
  3. Acknowledge and accept that we rely on supply chains in fulfilling orders. In the event that we cannot fulfil an order immediately due to reliance on third party suppliers, we will inform you as soon as practically possible. Delivery may be delayed until such time as stock is available.
  4. We aim to dispatch products within 2 working days of receiving an order, unless another lead time is stated. The dispatch date will be confirmed when full payment has been received. If we are unable to gain access to the delivery address, we shall not be liable for delays or failure to deliver the products. Delivery dates are not guaranteed but we do our best to make sure products are delivered within delivery estimates. We can arrange special methods of delivery and insurance at an additional cost to you. Please contact hello@occipinti.com before placing your order.
  5. Depending on the size of your Order, UK orders are delivered using Royal Mail Recorded Signed For or a courier service. Please allow up to one week for delivery in the UK.
  6. International Orders will be delivered using a courrier service and Proof of Postage will be obtained for each package. If you want a tracking number or a special services such as Royal Mail International Signed For™ or a courier service, please contact hello@occipinti.com before placing your order.  Please allow one to three weeks for your Order to arrive.
  7. IMPORTANT – CUSTOMS & DUTY. Please note that all shipments to OUTSIDE the EU (European Union) may be subject to import duties and taxes, which are levied once a shipment reaches delivery country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If your Order does incur import duties and taxes by your local customs authority in your country, then these will need to be paid directly by you to them before they will release your shipment. Customs policies vary widely from country to country, so you may want to contact your local customs office for further information. You agree to indemnify us in full in respect of any such duties and taxes.

Returns Policy

  1. In the unlikely event that any products ordered by you are lost or damaged during transit or upon arrival, please contact us within 24 hours via email at hello@occipinti.com. Once action has been agreed via email, please return the goods within 7 days with proof of purchase, your order details and reasons for returning goods clearly stated. Items must be unused and in their original condition. We will not accept any returns that have not been notified within 24 hours or returned within the specified 7 days. You are responsible for shipping charges on returned items. We will not be held responsible for any items lost or damaged during transit, therefore we recommend you use recorded delivery. If goods are faulty or there is an error made on our part we will refund shipping costs.